FAQ’s

Below are a list of Frequently Asked Questions.

If you can’t find the details you are looking for, or have a specific query, please contact me.

 

Services & Location

I am based in Lugton, and cover the Ayrshire and Renfrewshire areas. I am happy to accept orders from further afield via post, or in person if you are willing to travel. Click here for more information.

Yes, I do, though some areas are subject to a small fee. I also have drop-off points in Ayr, Kilmarnock, Largs and Paisley. Click here for more information.

Yes. Feedback can be seen here. I strive to provide 100% customer satisfaction at all times.



Ordering & Payment

Fill in the enquiry form by clicking here, or by calling 01294 665000. I respond to all enquiries within 24 hours.

Payment is due on completion and delivery of your order, with nothing up front. I am unfortunately unable to release orders until payment has been made in full, unless by prior arrangement.

I accept cash, bank transfer/BACS or PayPal. I unfortunately do not take card payments at this time.

This varies depending on the number of tapes you have, and if any cleaning or repairs are required. I will give you an approximate timeframe when providing your quote.

You can track your order by clicking here, and entering your order number.



Media

I always use good quality branded CD and DVD media. The specific brand used will vary depending on availability.

I always use good quality branded USB drives. The specific brand used will vary depending on availability.



Digital Files, Formats and Storage

By default, I use the MP4 file format for video, and the MP3 file format for audio. I find these are the most widely used and is compatible with a wide range of devices. I am able to provide your digital files in any other format on request.

Digital files are stored on either Google Drive or Microsoft OneDrive, and a direct link is provided only to you.

Digital files are stored for a minimum of three months from your delivery date. You can share, access and download them as many times as you like during this period.



General Questions

I have four main “working rigs”, and a server for storage. I use modern Dell equipment with fast Intel processors, plenty of memory and SSD storage. For the conversion process, my VHS and Camcorder equipment are all good quality brands (Sony, Panasonic, Samsung, Canon), and are regularly serviced and cleaned to ensure the best possible transfer of your videos. I use a mixture of software throughout the process, but the main conversion and editing work is done in Adobe Premiere Pro. For image scanning, I use Kodak and Canon-branded equipment.

No. I have a full time job during the day. This initially started as a hobby, and grew from there. I work on this in the evenings and at weekends. As such, I may only respond to queries outwith normal working hours, and I may need to limit the number of orders I accept in any given time period.