Below are a list of Frequently Asked Questions.
If you can’t find the details you are looking for, or have a specific query, please contact me.
Services & Location
Where are you based, and what areas do you cover?
I am based in Lugton, and cover the Ayrshire and Renfrewshire areas. I am happy to accept orders from further afield via post, or in person if you are willing to travel. Click here for more information.
Do you offer a collection and delivery service?
Yes, I do, though some areas are subject to a small fee. I also have drop-off points across Ayrshire, Renfrewshire and Glasgow. Click here for more information.
Can I see some feedback from previous customers?
Yes. Feedback can be seen here. I strive to provide 100% customer satisfaction at all times.
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Ordering & Payment
How do I place an order?
Fill in the enquiry form by clicking here, or by calling 01294 665000. I respond to all enquiries within 24 hours.
When do I pay for my order?
Payment is due on completion and delivery of your order, with nothing up front. I am unfortunately unable to release orders until payment has been made in full, unless by prior arrangement.
What payment methods do you accept?
I accept cash, bank transfer/BACS or PayPal. I unfortunately do not take card payments at this time.
How long will my order take to complete?
This varies depending on the number of tapes you have, and if any cleaning or repairs are required. I will give you an approximate timeframe when providing your quote.
How do I track the status of my order?
You can track your order by clicking here, and entering your order number.
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Media
What brand of CD and DVD media do you use?
I always use good quality branded CD and DVD media. The specific brand used will vary depending on availability.
What brand of USB drives do you use?
I always use good quality branded USB drives. The specific brand used will vary depending on availability.
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Digital Files, Formats and Storage
What file formats do you use for digital files?
By default, I use the MP4 file format for video, and the MP3 file format for audio. I find these are the most widely used and is compatible with a wide range of devices. I am able to provide your digital files in any other format on request.
What service do you use for online storage of digital files?
Digital files are stored on Dropbox, and a direct link is provided only to you.
How long do I have to download my digital files?
Digital files are stored for a minimum of three months from your delivery date. You can share, access and download them as many times as you like during this period.
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General Questions
What equipment and software do you use?
I have four main “working rigs”, and a server for storage. I use modern Dell equipment with fast Intel processors, plenty of memory and SSD storage. For the conversion process, my VHS and Camcorder equipment are all good quality brands (Sony, Panasonic, Samsung, Canon), and are regularly serviced and cleaned to ensure the best possible transfer of your videos. I use a mixture of software throughout the process, but the main conversion and editing work is done in Adobe Premiere Pro. For image scanning, I use Kodak and Canon-branded equipment.
Do you do this full time?
No. I have a full time job during the day. This initially started as a hobby, and grew from there. I work on this in the evenings and at weekends. As such, I may only respond to queries outwith normal working hours, and I may need to limit the number of orders I accept in any given time period.